If the quality of an item hasn’t met expectations, you can bring it back for exchange, credit or return with in 14       

    days of purchase.  Returns are subject to some limitations.  Item must be in new condition and have never been

    worn or used.  Original tags present.

 

     Purchases made without a membership require the original receipt or confirmation email to return purchases up to

     14 days from the date of purchase.

     Mail your return with original tags and return authorization code we have provided. Please contact

     info@nirvanafern.com for code. Unless the return is for warranty reasons, you’ll need to pay for return shipping.

     We do not accept exchanges by mail, but you can buy a replacement item online (or by phone) and return the

     original item by mail. Call us if you need a hand.

 

     As a member, you may return items without a receipt. If you used your member number or the email associated

     with your account, we can track items in your purchase history. If you’re not a member (or you shopped as a guest)

     you’ll need the original receipt or order confirmation email for a return.

 

     If you have received a gift you wish to return, we’ll need either a receipt or the member number of the person who

     bought you the gift, so we can look it up in their purchase history. We can only issue a refund to the person who     

     made the purchase. Let us know if we can help.   info@nirvanafern.com

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     We hope you enjoy your Vancouver Island surf apparel and changing ponchos.

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